Dear All,
We have configured OTRS and using it. Its a very good tool.
Issue is any user across the world can send an email and a ticket gets generated. We receive these emails as tickets in OTRS.
So can we restrict mail domains or in other words .... Is there a possibility that only certain mail domains are allowed to create tickets ???
Thanks
Mahesh Badge
Restrict mail Domains
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reneeb
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Re: Restrict mail Domains
You can create a postmaster filter. http://doc.otrs.org/3.3/en/html/adminis ... sterfilter
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crythias
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Re: Restrict mail Domains
Yes. 2x Postmaster Filters:
FilterA: set all tickets to X-OTRS-Ignore=1
FilterB: match domains; set X-OTRS-Ignore=0 and don't process more filters.
Or tell your mail provider to filter.
FilterA: set all tickets to X-OTRS-Ignore=1
FilterB: match domains; set X-OTRS-Ignore=0 and don't process more filters.
Or tell your mail provider to filter.
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reneeb
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Re: Restrict mail Domains
In OTRS 3.3 a single postmaster filter should do the job as the negated filters were introduced...
Select "From" header, try to match the allowed domains, negate the filter, set X-OTRS-Ignore to "yes"
Select "From" header, try to match the allowed domains, negate the filter, set X-OTRS-Ignore to "yes"
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