Status Change from new to open?

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Gunjan
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Status Change from new to open?

Post by Gunjan »

Hi,

When is the status of the ticket changed from "new" to "open"?

Regards,
Gunjan
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jojo
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Re: Status Change from new to open?

Post by jojo »

if you send an answer as agent as example....


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reneeb
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Re: Status Change from new to open?

Post by reneeb »

Whenever the conditions are met that you have to define. When you created a change, you'll see a "Conditions" link in the change zoom. Have a look at http://doc.otrs.org/itsm/3.3/en/html/ch ... dp33634848
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