Dear all
In ticket view, there is a menu list with actions, by default:
Back
Lock
History
Print ...
...etc.
I want to have a new menu point that would behave similar to "note" but where I could add very specific custom dynamic fields.
Is there a way to do this ?
Thanks
C. Hébert
[Solved] create a new item in the actions menu of a ticket
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- Znuny newbie
- Posts: 13
- Joined: 06 Nov 2013, 08:08
- Znuny Version: 3.2.11
- Real Name: Cecile
- Company: Hebert
[Solved] create a new item in the actions menu of a ticket
Last edited by chebert on 14 Jan 2014, 16:12, edited 1 time in total.
OTRS 3.2.11 on Linux, with mysql database
Re: create a new item in the actions menu of a ticket
Hi,
what about Menu Item 'FreeFields'?
Add additional Items should be Coding (create own .pm and .dtl files) I think. But I am not sure.
Florian
what about Menu Item 'FreeFields'?
Add additional Items should be Coding (create own .pm and .dtl files) I think. But I am not sure.
Florian
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
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I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 13
- Joined: 06 Nov 2013, 08:08
- Znuny Version: 3.2.11
- Real Name: Cecile
- Company: Hebert
Re: create a new item in the actions menu of a ticket
Thanks for the suggestion. I was not so sure it would be a good idea to mess up with predefined functions, but finally, I renamed free fields and added there what I neededwurzel wrote:Hi,
what about Menu Item 'FreeFields'?
Add additional Items should be Coding (create own .pm and .dtl files) I think. But I am not sure.
Florian
Thanks
OTRS 3.2.11 on Linux, with mysql database