[Solved] create a new item in the actions menu of a ticket

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chebert
Znuny newbie
Posts: 13
Joined: 06 Nov 2013, 08:08
Znuny Version: 3.2.11
Real Name: Cecile
Company: Hebert

[Solved] create a new item in the actions menu of a ticket

Post by chebert »

Dear all

In ticket view, there is a menu list with actions, by default:
Back
Lock
History
Print ...
...etc.

I want to have a new menu point that would behave similar to "note" but where I could add very specific custom dynamic fields.

Is there a way to do this ?

Thanks
C. Hébert
Last edited by chebert on 14 Jan 2014, 16:12, edited 1 time in total.
OTRS 3.2.11 on Linux, with mysql database
wurzel
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Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: create a new item in the actions menu of a ticket

Post by wurzel »

Hi,

what about Menu Item 'FreeFields'?

Add additional Items should be Coding (create own .pm and .dtl files) I think. But I am not sure.

Florian
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chebert
Znuny newbie
Posts: 13
Joined: 06 Nov 2013, 08:08
Znuny Version: 3.2.11
Real Name: Cecile
Company: Hebert

Re: create a new item in the actions menu of a ticket

Post by chebert »

wurzel wrote:Hi,

what about Menu Item 'FreeFields'?

Add additional Items should be Coding (create own .pm and .dtl files) I think. But I am not sure.

Florian
Thanks for the suggestion. I was not so sure it would be a good idea to mess up with predefined functions, but finally, I renamed free fields and added there what I needed

Thanks
OTRS 3.2.11 on Linux, with mysql database
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