Hi,
I need to show tickets in agent Dashboard that are in a new state that I created. This State belongs to StateType "closed" but i don't want to show all "closed" tickets, only those in this special state.
Is it possible?
I've been digging in Ticket.xml and made some tests using States= in Attributes of a DashboardBackend Item, but no success.
Thanks and best regards.
can I show tickets by State (instead of StateType) in Dashbo
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crythias
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Re: can I show tickets by State (instead of StateType) in Da
filters are by members of state types ...
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Re: can I show tickets by State (instead of StateType) in Da
Could you please give me an example of filter using?
Thanks and best regards
Thanks and best regards
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crythias
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Re: can I show tickets by State (instead of StateType) in Da
Sorry for the additional verbiage. Seek available State Types in sysconfig.
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Re: can I show tickets by State (instead of StateType) in Da
The StateType is "closed" and is easy to list all tickets in this state type by putting "Attributes: StateType=closed". I tested and it works.
However, a need to list only those tickets in StateType "closed" that are in State "Detenido" which is a new state a created (of State Type "closed").
Could I add a filter which selects from the whole list of tickets in state type "closed" only those in state "Detenido" ?
Which is the syntax of Filter conditions ?
Thanks and best regards
However, a need to list only those tickets in StateType "closed" that are in State "Detenido" which is a new state a created (of State Type "closed").
Could I add a filter which selects from the whole list of tickets in state type "closed" only those in state "Detenido" ?
Which is the syntax of Filter conditions ?
Thanks and best regards