Customers Insufficient Rights

[amaxi]

I don't understand what happened but the custumers can not open owns ticket as error message:
"Insufficient Rights Message: No Permission! "

In the log: Aug 30 14:13:37 srv-otrs01 OTRS-CGI-10[3403]: [Notice][Kernel::System::Ticket::TicketCustomerPermission] Permission denied (UserID: testuser 'ro' on TicketID: 1)!

What is the problem ?
Where did I mistake ?

Thanks!
Attila

[amaxi]

I found the problem
Edit Config Settings in Ticket -> Frontend::Agent -> Frontend::CommonParam###TicketID value "empty" (if used 1 then get error message in above)
Edit Config Settings in Ticket -> Frontend::Customer -> CustomerFrontend::CommonParam###TicketID value "empty" (same error)

So are these two parameters must be empty ?

Thanks
Attila

[KlausNehrer]

No, the user has ro rights only, but needed rw.

[amaxi]

Solved.

Thank you.

[uWEBer]

hi amaxi,

how solved you this?
I have the same prob

[uWEBer]

No, the user has ro rights only, but needed rw.

Hi klaus where I can set this rights?

thx

[uWEBer]

i found it:

> [Mon Jan 20 11:50:27 2014][Notice][Kernel::System::Ticket::TicketCustomerPermission] Permission denied (UserID: abcd 'ro' on TicketID: 17)!
> [Mon Jan 20 13:25:36 2014][Error][Kernel::System::CustomerUser::SetPreferences][587] No such user 'abcd'!

# customer unique id
CustomerKey => 'userPrincipalName',

wrong:
[ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 0, 1, 'var', '', 0 ],

right:
[ 'UserLogin', 'Username', 'userPrincipalName', 1, 1, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'userPrincipalName',