TicketTitleSet Process Management

[pdroge84]

Goodday,

I'm working on setting up some prcesses with the Process Management.

Right now i'm stuck with the next issue.
The customer fills in a form when he's creating a new Process Ticket. In this form, there is a dynamic field called RFCOnderwerp. When the customer submits the form, i'd like to have the ticket title to be set to the value of the dynamic field RFCOnderwerp. I've tried the Transition Action Module "TicketTitleSet" with the key "Title" and value "DynamicField_RFCOnderwerp" but this just set the title to the string "DynamicField_RFCOnderwerp" instead of the value of that dynamicfield. Is this even possible and if so, could someone maybe point me into the correct direction?

I'm using OTRS 3.3.3

Thanks in advance.
Pim Dröge

[crythias]

It's not good user experience to fill a field that isn't in the place you want it.

The subject = the title.

If RFCOnderwerp is a dropdown list and those are the only available subjects from which to choose, then you can modify the .dtl to present the RFCOnderwerp content as storage in name="Subject" (either by direct code or by javascript.)

If RFCOnderwerp is a free text/input field, then why ask this separately?

[pdroge84]

Hello Crythias,

Thanks for your reply and you are completely right. It is indeed a text field and therefor it's not need to have an extra field for it.

Cheers,
Pim Dröge