Add responsible in TicketOvreview/

Moderator: crythias

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chebert
Znuny newbie
Posts: 13
Joined: 06 Nov 2013, 08:08
Znuny Version: 3.2.11
Real Name: Cecile
Company: Hebert

Add responsible in TicketOvreview/

Post by chebert »

Dear all,

in Ticket Overview I would add the information about ticket responsible.
I want it in the same way as there is the ticket owner listed

I found how to add a free field that I had defined previously, but I cannot add an other field

thanks for any help

C. Hebert
OTRS 3.2.11 on Linux, with mysql database
crythias
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Re: Add responsible in TicketOvreview/

Post by crythias »

either you will need to add it via my HowTo (version < 3.3) or (hidden) gear (version >= 3.3)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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chebert
Znuny newbie
Posts: 13
Joined: 06 Nov 2013, 08:08
Znuny Version: 3.2.11
Real Name: Cecile
Company: Hebert

Re: Add responsible in TicketOvreview/

Post by chebert »

crythias wrote:either you will need to add it via my HowTo (version < 3.3) or (hidden) gear (version >= 3.3)
Version 3.2.11 ... so it will be via the howto...
OTRS 3.2.11 on Linux, with mysql database
chebert
Znuny newbie
Posts: 13
Joined: 06 Nov 2013, 08:08
Znuny Version: 3.2.11
Real Name: Cecile
Company: Hebert

Re: Add responsible in TicketOvreview/

Post by chebert »

crythias wrote:either you will need to add it via my HowTo (version < 3.3) or (hidden) gear (version >= 3.3)
Could you point me to a link to the howto ?

Thx !
C.H.
OTRS 3.2.11 on Linux, with mysql database
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Add responsible in TicketOvreview/

Post by crythias »

OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
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