[SOLVED] LDAP: No userData for user

[JeroenB]

OTRS: 3.1.7

My configuration:

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$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'ip';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=domain,dc=org';
$Self->{'AuthModule::LDAP::UID'} = 'uid';

$Self->{'AuthModule::LDAP::Params'} = {
    port => 389,
    timeout => 120,
    async => 0,
    version => 3,
};

$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://ip';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=domain, dc=org';
$Self->{'AuthSyncModule::LDAP::UID'} = 'uid';

$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
    # DB -> LDAP
    UserFirstname => 'givenName',
    UserLastname  => 'sn',
    UserEmail     => 'mail',
};


$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
    'users',
];

The weird thing is: when I try to login with a agent username I also created on otrs (with the same information as it's present in my LDAP) it gets perfectly authenticated:

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otrs OTRS-CGI-10[2559]: [Notice][Kernel::System::Auth::LDAP::Auth] User: testagent (uid=testagent,ou=people,dc=domain,dc=org) authentication ok (REMOTE_ADDR: 192.168.56.1).

But when I try to login with a user which (at the moment) is only present in LDAP I get the following message:

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OTRS-CGI-10[2559]: [Notice][Kernel::System::Auth::LDAP::Auth] User: appmgr (uid=appmgr,ou=people,dc=domain,dc=org) authentication ok (REMOTE_ADDR: 192.168.56.1).
OTRS-CGI-10[2559]: [Notice][Kernel::System::User::GetUserData] Panic! No UserData for user: 'appmgr'!!!

Looks like it does authenticates successfully against my LDAP, but then fails to synchronize this information to OTRS.

I found quite some posts regarding the configuration of LDAP for OTRS but none describing this problem, could somebody point me in the right direction? Thanks in advance!

[crythias]

viewtopic.php?f=60&t=16543

UserData comes from database or authsync.

[JeroenB]

Thank you very much! adding the following line solved it:

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$Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend';