[SOLVED] Is it possible to totally disable CustomerID?

[dolfiz]

About the same topic: there is a way to totally disable CustomerIDs? I don't want to fill it, I don't use it, I don't want to see it on web interface. Is there an easy way or do I have to make changes to dtl every time it is expected to be shown/used?

[crythias]

No. CustomerID is an attribute of the customer that determines what tickets are seen in "Company Tickets".

It is a required attribute.

[dolfiz]

Ok, agents are going to live with it

Thank you for the fast clarification.

[crythias]

BTW, even if it's a required attribute, it doesn't need to be filled on New Ticket. The email address of the end user should work, but if you're creating new database customers, you might copy email address (or domain/company) as CustomerID. If you've enabled CustomerCompanySupport, the Companies CustomerID selections will be provided as a drop down box.

[dolfiz]

We disabled the uniqueness check on the email field. We've done it because our bosses forse us to do it. It seems that OTRS works after all.

Also, we update our CUSTOMER_USER during night from an external file. This file comes with a PK and we are using them as login and customer_id. Every record now as differents values on those fields. I wanted to disable the visualization of the customer_id but if it is not possible, never mind.

Thanks again!

P.s.: customers don't have access to OTRS in our scenario