How to show values ticket ,customer, agent

Moderator: crythias

Locked
kalyana1315
Znuny expert
Posts: 171
Joined: 24 Apr 2013, 12:29
Znuny Version: OTRS3.3
Real Name: kalyanachakravarthy M P
Company: TATA Technologies
Location: Pune,India
Contact:

How to show values ticket ,customer, agent

Post by kalyana1315 »

Hi all,


any one update all ticket ,customer and agent all data{" "} ,text{" "}, qdata{" "} key and value,

$QData{"QueueID"}
$QData{"TicketID"}
$Data{"State"}
$Data{"Priority"}.............

..............

how to customer name displaying using data{" "} ,text{" "}, qdata{" "}

we are try customer name : ???
dolfiz
Znuny newbie
Posts: 85
Joined: 15 Jan 2014, 21:07
Znuny Version: 3.3.3
Location: Italy

Re: How to show values ticket ,customer, agent

Post by dolfiz »

Actually I'm not skilled on english language, but seriously, does your writing make sense? I really don't understand it, sorry :(
OTRS 3.3.3 - Ubuntu server 12.04 - MySQL
kalyana1315
Znuny expert
Posts: 171
Joined: 24 Apr 2013, 12:29
Znuny Version: OTRS3.3
Real Name: kalyanachakravarthy M P
Company: TATA Technologies
Location: Pune,India
Contact:

Re: How to show values ticket ,customer, agent

Post by kalyana1315 »

dolfiz wrote:Actually I'm not skilled on english language, but seriously, does your writing make sense? I really don't understand it, sorry :(
hi

we are trying display customer name in customer ticket view.

$qdata {"customername "} -- not working

any one update how to display customer real name like event notification tag <OTRS_CUSTOMER_REALNAME>
Locked