Problem with dynamic value from ext source after addon

[Gunjan]

Hi,

I am using OTRS 3.3.x and I created a dynamic field which takes value from external data source. So everything was working fine until I installed a add on 'OTRSTicketMaskExtension'! After installing this add on, the value comes in the dynamic field but after a second disappears. I tried to find the problem but could not find. Actually all the jquery/ javascript code related to dynamic field is in AgentTicketPhone.dtl/AgentTicketEmail.dtl file, but This add on does not have this file. It would be really helpful if someone know what the problem is. I would be highly thankful!

Thanks & Regards,
Gunjan

[jojo]

It seems that your code for getting the data from an external sources is not able to work with ACLs and reloads in the screen. You can not expect that modules will work after you changed the code..

[Gunjan]

Is there any way to do so?? I mean, my code can work and that add on too.

[jojo]

as I don't know your code I can not tell. If it is a frontend change, most likely not.

[Gunjan]

Please see the below code written in AgentTicketPhone.dtl and the data is coming from an external file extdata.pl

Code: Select all

<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
var lastValue = '';
$("#FromCustomer").on("focusout",setInterval(function(Event) 
{

	if ($("#CustomerID").val() != lastValue) 
	{	
		
       	lastValue = $("#CustomerID").val();	
			
		$.ajax({
  				type:     'get' ,
  				dataType: 'html' ,   
  				url:   'http://localhost/otrs/extdata.pl' +'?q=' + lastValue ,
  				success: function(html)
				{	
					$("#DynamicField_XYZ")
    					.replaceWith('<select id="DynamicField_XYZ" name="DynamicField_XYZ" class="DynamicFieldText" >' +
          				html +
        				'</select>');
					
  				}
			});
	}
}),500);
//]]></script>
<!--dtl:js_on_document_complete-->

Thanks
Gunjan

[crythias]

It's not practical for this forum to be able to support third party addons. Talk to the vendor.