Hardcoded CustomerID?

[Mothra]

Is there any way I can hard code the CustomerID in Kernel/Config.pm, rather than using an LDAP attribute?

I'm asking this because the company where I'm currently supporting OTRS, does not fill in the Company field (in Actigve Directory) for everyone - for employees, it can be variations on the company name and for contractors, the field is blank.

This prevents me from giving everyone the same company ID so people can see each other's tickets.

[crythias]

*A* way to do this is to mass apply the CustomerID to everyone in some other field within LDAP.

An icky other way (I guess?) might be to manipulate Kernel/System/CustomerUser/LDAP.pm

FInd something like:

Code: Select all

    # customer id
    if ( $Self->{CustomerUserMap}->{CustomerID} ) {
        $Self->{CustomerID} = $Self->{CustomerUserMap}->{CustomerID};
    }
    else {
        $Self->{LogObject}->Log(
            Priority => 'error',
            Message  => 'Need CustomerUser->CustomerID in Kernel/Config.pm',
        );
        return;
    }

and replace it with maybe:

Code: Select all

    $Self->{CustomerID} = "MyCustomerID";

I have no idea if this will work, but maybe it could.

[Mothra]

I'll try it out and see what happens. Thanks for the suggestion.