LDAP clients - searching with national chars

[andy17d]

Hello
I use LDAP to storage clients data. When I create a new ticket by "new phone ticket" I can type begining of name client and otrs begin to search match clients.
My language is polish. My charset is UTF-8.
In whole otrs polish chars are showed corrected.
Unfortunately searching doesn't work when I type client's name contains polish char.
What can I do to enable this option?

[crythias]

What version, what OS?

[andy17d]

OTRS 3.0.10, OpenSuse 12

[crythias]

Some documentation might help. Check the charsets.

[andy17d]

LDAP's charset is UTF8.

Fragment of my config.pl

Code: Select all

$Self->{CustomerUser} = {
                Name => 'LDAP Backend',
                Module => 'Kernel::System::CustomerUser::LDAP',
                Params => {
                        Host => 'xxxx.xxx.xxx.xxx',
                        BaseDN => 'dc=xxx,dc=xxx,dc=xxx',
                        SSCOPE => 'sub',
                        UserDN => 'cn=xxx,ou=xxx,dc=xxx,dc=xxx,dc=xxx',
                        UserPw => 'xxx',
                        AlwaysFilter => '',
                        SourceCharset => 'utf-8',
                        DestCharset => 'utf-8',
                        Params => {
                                port => 389,
                                timeout => 120,
                                async => 0,
                                version => 3,
                        },
                },