Hello,
I speak french but i try to speak english too.
I use OTRS 3.3.2.
how can i do for Notify Operator that a customer has reply for a ticket ??
how can i do for Notify users that a operator has reply for a ticket ??
Best Regards
otrs notify reply email custumer and agent
Moderator: crythias
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atingbowest
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crythias
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Re: otrs notify reply email custumer and agent
Agent preferences notify yes, Queues highlighted in "My Queues"atingbowest wrote:how can i do for Notify Operator that a customer has reply for a ticket ??
Use the "Reply" feature.atingbowest wrote:how can i do for Notify users that a operator has reply for a ticket ??
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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atingbowest
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Re: otrs notify reply email custumer and agent
Hello,
i use Use the "Reply" feature but the customer don't receive my reply
help me please
i use Use the "Reply" feature but the customer don't receive my reply
help me please
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crythias
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Re: otrs notify reply email custumer and agent
Why not? Did you check the logs? What do they say?atingbowest wrote:i use Use the "Reply" feature but the customer don't receive my reply
Make sure the System Address attached to queue is allowed sender through your SMTP server.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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reneeb
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Re: otrs notify reply email custumer and agent
What do the OTRS logs and Webserver logs say?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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atingbowest
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Re: otrs notify reply email custumer and agent
crythias wrote:Why not? Did you check the logs? What do they say?atingbowest wrote:i use Use the "Reply" feature but the customer don't receive my reply
Make sure the System Address attached to queue is allowed sender through your SMTP server.
The logs system are not find error
Where can i find the SMTP server ??
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crythias
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Re: otrs notify reply email custumer and agent
Ask the person who handles your email.atingbowest wrote:Where can i find the SMTP server ??
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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