Dynamic field value auto decrement

[nickyls]

Hello all,

Is it possible to auto decrement the dynamic field value in Process Management.
Like whenever the customer/agent create the new process ticket the dynamic field value supposed to be decreased automatically by 1.
Can i implement this functionality in process Management?

Thanks

[wurzel]

Hi,

no, i think a automatic setting (increase, decrease, calculate) is not possible in 3.3.x. Ask for development (otrs.com)

Flo