OTRS 3.3.1 Statistics Edit problem

[Niels2570]

Hi there,

After the migration from 3.2.12 to 3.3.1 I'm having problems with editing the stats.
When I click on the Edit button I get the following error in the browser :
--
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
--

The following errors are in the apache error log :

[Thu Dec 19 07:54:20 2013] [error] Can't use string ("1/8") as a HASH ref while "strict refs" in use at /opt/otrs//Kernel/Modules/AgentStats.pm line 1406.\n
[Thu Dec 19 07:54:21 2013] -e: Use of uninitialized value $ValueHash{"40"} in string comparison (cmp) at /opt/otrs//Kernel/Modules/AgentStats.pm line 417.
[Thu Dec 19 07:54:21 2013] -e: Use of uninitialized value $ValueHash{"41"} in string comparison (cmp) at /opt/otrs//Kernel/Modules/AgentStats.pm line 417.
etc.

System: Red Hat Enterprise Linux Server release 6.5 (Santiago), MySQL 5.1.71

[lolle]

Seems to be a bug, I have the same Probs.
[Tue Jan 14 17:41:03 2014] [error] Can't use string ("1/8") as a HASH ref while "strict refs" in use at /opt/otrs//Kernel/Modules/AgentStats.pm line 1406.\n
[Tue Jan 14 17:41:18 2014] [error] Can't use string ("1/8") as a HASH ref while "strict refs" in use at /opt/otrs//Kernel/Modules/AgentStats.pm line 1406.\n

[yuri0001]

Hi!
I'm also have the same problem on 3.3.3 version. Some stats I can't edit with same message

Can't use string ("1/8") as a HASH ref while "strict refs" in use at /opt/otrs//Kernel/Modules/AgentStats.pm line 1406.\n

[reneeb]

You say "some stats"? What do they have in common? Are those stats created by you? Are they stats of stock OTRS? For which stats it works?

[yuri0001]

All of stock stats are editable. Some of stats that I'll created also I can edit. But some of my stats gives me an error message. They have not been edited since
v. 3.2.11. I found this just now in version 3.3.3. I don't execute & edit them for about 4 month.
Sorry my bad English.

[lolle]

All of stock stats are editable. Some of stats that I'll created also I can edit. But some of my stats gives me an error message. They have not been edited since
v. 3.2.11. I found this just now in version 3.3.3. I don't execute & edit them for about 4 month.

I found a way to bypass this bug. I just exported the stats that can't be edited. After reimporting, everything seems to be fine.

[yuri0001]

I wanted to try your method, BUT before it I'm try to edit it. All stats become editable without any efforts. It's nonsense, but true.

[Lure79]

We had the same problem today. I exported and imported one of the problematic reports. Once I had done that all other reports was possible to edit again. Very strange.

[yuri0001]

Try to upgrade OTRS for 3.3.4. This bug where fixed in it as I know.