Hello!
Since 2/3 months ago I've been getting a strage behaviour while working with OTRS [please see file attached] after [random] X minutes. Till then I had OTRS running in a linux machine with version 3.2.12.
After that I've tryed a clean installation of OTRS 3.3.4 in a Windows 7 Pro machine with default settings, however I continue to get this "Session invalid. Please log in again." error in the main browsers available [Chrome 12, Firefox 26, IE11].
Anyone knows what's happening?
Thanx.
OTRS Session Invalid!!!
Moderator: crythias
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cvieira
- Znuny newbie
- Posts: 5
- Joined: 07 Sep 2012, 20:29
- Znuny Version: 3.1.10
- Company: Dr. Campos Costa
OTRS Session Invalid!!!
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Re: OTRS Session Invalid!!!
have a look in the logs
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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saulogvs
- Znuny newbie
- Posts: 1
- Joined: 17 Feb 2014, 05:24
- Znuny Version: 3.3.0.0
- Real Name: Saulo Gomes Vitor Silva
- Company: Softbox
Re: OTRS Session Invalid!!!
Change Config in Framework -> Core::Session
Change "SessionCheckRemoteIP" for "No". This feature turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
Change "SessionCheckRemoteIP" for "No". This feature turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.