Insufficient Rights Message In OTRS

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williamrobert1983
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Insufficient Rights Message In OTRS

Post by williamrobert1983 »

Hi All,

I am getting below message in OTRS. Where actually this message in the code? Please let me know. I just wanted to change something for our internal purpose.

Insufficient Rights

Message: We are sorry, you do not have permissions anymore to access this ticket in its'current state.
You can take one of the next actions:



Thanks,
William
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Re: Insufficient Rights Message In OTRS

Post by crythias »

version of OTRS?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Insufficient Rights Message In OTRS

Post by reneeb »

There is a check if access is granted. This check is done on various places (e.g. https://github.com/OTRS/otrs/blob/rel-3 ... mon.pm#L91). The check is actually splitted in several modules, configured in SysConfig (Ticket -> Core::Ticket -> Ticket::Permission###... ).
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williamrobert1983
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Re: Insufficient Rights Message In OTRS

Post by williamrobert1983 »

Ok thanks.
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