attachments and messages

[atingbowest]

hello
I have two questions:

   - How to send messages with attachments in my inbox by the notification ?? I use <OTRS_CUSTOMER_EMAIL[6]> but it does not take into account attachments

- I created a notification event for a customer . but they do not retrieve messages that the client sent me. Here my parametrage:

* Event: Article create
* Ticket filter: Open/
* Article filter: e-mail external/ customer
* recipient : the group
* subject : message
* text: ..... <OTRS_CUSTOMER_EMAIL[16]> ....

Please help me

[seberget2]

   - How to send messages with attachments in my inbox by the notification ?? I use <OTRS_CUSTOMER_EMAIL[6]> but it does not take into account attachments

- I created a notification event for a customer . but they do not retrieve messages that the client sent me. Here my parametrage:

Which OTRS release?

Have you added your attachment in the attachments part of OTRS admin, and then selected the correct one on your autoresponse/template?

[atingbowest]

I used OTRS 3.3.2

In fact, my is when the customer send un message with attachements i receive the message but the attachement is not appear in my inbox.

[crythias]

It is intended that you work from OTRS interface as an agent instead of via email anyway. I doubt there's provision to include customer-email-attachments for that reason.

[atingbowest]

Thank you for the response.
i have one question :

I created a notification event to agent for customer . but the customer don't recieve the messages . Here my parametrage for event notification

* Event: Article create
* Ticket filter: Open/
* Article filter: e-mail external/ agent
* recipient : customer
* subject : message
* text: ..... <OTRS_CUSTOMER_EMAIL[16]> ...

[crythias]

I created a notification event to agent for customer . but the customer don't recieve the messages . Here my parametrage for event notification

Reply to the customer through the web interface and the customer should receive the message.