MyTickets is not showing correctly after upgraded to 3.3.4

[ahiru]

Hi all,

I hope someone can help me with this.

I have an OTRS system running in my company (CentOS box), recently I upgraded it to 3.3.4 and MyTickets are now showing incorrectly - "User A" can see others' tickets instead only of his own.

I checked the "Ticket" table in MySQL and the ticket still has correct "customer_user_id" field of "User A".

Please help me with it, I still have the snapshot of the VM with version 3.3.1 and in the worst case, I have to revert to that but I'm afraid that it could also have the same problem.

Thanks a bunch,

Tri Pham,

[crythias]

It's a known issue: http://bugs.otrs.org/show_bug.cgi?id=10212
And the workaround is to obtain a different version of the affected file:
Delta
Direct link to file.

[yuri0001]

In addition, phrase
CustomerUserExcludePrimaryCustomerID => 1,
in Config.pm file will disable Company Tickets as well.

[ahiru]

Dear all,

Thanks all for your advice, the MyTickets is now showing correctly. But I didn't have the chance to try the solution.

Last night I made a mistake and screwed up my OTRS setup, I ran otrs.RebuildConfig.pl without snapshot the VM and OTRS threw up an error about the AgentTicketOverview not registered in Kernel/Config.pm. I looked in the Config.pm and found nothing related and as last resort I had to dump the database, and imported back into 3.3.1 snapshot.

Don't know why running otrs.RebuildConfig.pl rendered my OTRS unoperational though

I'll try to recreate the problem and apply said solution to see for myself.

Thanks again guys.

Tri Pham,