Allow customer to reply in a queue but not create new ticket

[rzanon]

Hi there,

I would like to know how can I allow some users to reply to some tickets in a specific queue but not to create new tickets on this queue?

I would like to create a queue for developers to assign tickets to them (and for statistical purposes as well) but I wouldn't allow customers to create new tickets on this queue. However, I would like to allow customers to continue to see their tickets (when they have been moved into this queue) and to reply if necessary.

Is there a way do to it easily or should I use ACL for that?

Thanks.

[crythias]

ACL.