Dynamic Field on specify Queue

Moderator: crythias

Locked
keith85
Znuny newbie
Posts: 5
Joined: 24 Feb 2014, 17:04
Znuny Version: V3.34
Real Name: Keith
Company: Dialog

Dynamic Field on specify Queue

Post by keith85 »

Hi,

i'm using otrs 3.34 and i already create some Dynamic Field, is that possible to link it to specify queue when open new ticket?
Top
Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: Dynamic Field on specify Queue

Post by Giulio Soleni »

Hi
Yes you can, but you have to customize CustomerTicketMessage.dtl template file.
There are a couple of Howto's on this topic:
viewtopic.php?f=60&t=24116
viewtopic.php?f=60&t=8032

ciao
Giulio
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
Top
Locked

Return to “Help”