Error: Got no CustomerUserMap!

[KatashiYamato]

Hello,
I am currently updatung ours OTRS from 3.1.2 to 3.2.14 to 3.3.4.
The Update from 3.1.2 to 3.2.14 works without problems

But after the update to 3.3.4 we get an "Internal Server Error" and the following entry in the apache errors.log:

Code: Select all

... -e: Got no CustomerUserMap! at /opt/otrs//Kernel/System/CustomerUser/DB.pm line 35.\n

We have an mapping to the customers and companys in another mysql-database (nightly filled from our customer-database).
But the configuration was not changed between the updates and we found no information about required changes.

I attached our Config.pm

[crythias]

It feels like (?) you've also got this in SysConfig or somehow multiple-defined.

[KatashiYamato]

We compared the CustomerUser and CustomerCompany from "Defaults.pm" with our settings.

The Problem was the "Module => 'Kernel::System::CustomerUser::DB'," in "CustomerCompany".
It had to be "Module => 'Kernel::System::CustomerCompany::DB',".

In OTRS 3.1.2 and 3.2.14 "defaults.pm" was no "Module" for "CustomerCompany" at all...
Maybe we copied it from CustomerUser in our initial setup - and otrs just ignored it until now.

It seems to work with the Module "CustomerCompany" and also if we comment the Module-line out.
For now we have it with Module, as seen in the current "Defaults.pm". Is this the correct setting?