Create a Duplicate ticket

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jschlueter
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Posts: 88
Joined: 16 May 2012, 18:50
Znuny Version: 4.0.4
Real Name: Justin Schlueter
Company: Kimberly Area School District

Create a Duplicate ticket

Post by jschlueter »

Is there a way when you are in a ticket to duplicate it so you have two tickets identical? We have users putting in one ticket that have multiple devices linked to it and we want to have a ticket per device. Thanks
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crythias
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Re: Create a Duplicate ticket

Post by crythias »

Split the ticket.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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jschlueter
Znuny newbie
Posts: 88
Joined: 16 May 2012, 18:50
Znuny Version: 4.0.4
Real Name: Justin Schlueter
Company: Kimberly Area School District

Re: Create a Duplicate ticket

Post by jschlueter »

Thanks for the response but how do you split it? I dont see that option...is it maybe something I have disabled? Thanks
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crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Create a Duplicate ticket

Post by crythias »

Apparently, you can only split "phone" tickets. The option is in ticket zoom.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
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