OTRS NOTIFICATION SYSTEM

[klausneil]

Greetings, is there any way to shoot some otrs mail when one of your modules is stopped, or additional application to assist in this task, thank you very much.

[crythias]

What module? Sendmail?

[klausneil]

example the cron but the otrs.

[crythias]

Run a cronjob that greps ps auxww for the service.

[klausneil]

the problem is that the emails do not automatically arrive in the queue, I always have to be pressing the button fetchmail, I have configured fetchmail file to run every minute, which could be happening?

[crythias]

the problem is that the emails do not automatically arrive in the queue, I always have to be pressing the button fetchmail, I have configured fetchmail file to run every minute, which could be happening?

That's not fair to us. Your question asked how to monitor [insert ambiguously defined function here]. If you're looking for why fetchmail isn't running, why didn't you ask that first?

Start with checking the crontab for the user otrs... search the forum for crontab postmastermailbox.pl

bin/Cron.sh restart otrs
check error logs and your system log for cron jobs
check if PostmasterPID already running
attempt to run from the commandline

Alternatively, see what you can do to enable procmail to receive tickets instantly.

[klausneil]

perfect, thank you very much