How to add search Dynamic Fields attributes in Agent Tick?
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How to add search Dynamic Fields attributes in Agent Tick?
I want to add search newly added Dynamic Fields attributes in Agent Ticket Search. I want to be able to search for based on dynamic value ?
Re: How to add search Dynamic Fields attributes in Agent T
sysconfig
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Re: How to add search Dynamic Fields attributes in Agent T
Sysconfig
Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewSearch
Ticket::Frontend::AgentTicketSearch###DynamicField
Key
myField (this is the shortname, but it will show in the list as your Display Name)
Content
1
Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewSearch
Ticket::Frontend::AgentTicketSearch###DynamicField
Key
myField (this is the shortname, but it will show in the list as your Display Name)
Content
1
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- Znuny expert
- Posts: 171
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- Contact:
Re: How to add search Dynamic Fields attributes in Agent T
crythias wrote:Sysconfig
Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewSearch
Ticket::Frontend::AgentTicketSearch###DynamicField
Key
myField (this is the shortname, but it will show in the list as your Display Name)
Content
1
thank you very much. crythias



