search for customerID

[nukeaut]

hey,

for creating a new ticket (e-mail or phone) I need to enter a customerID, is there a way to link the customer companies, which include the customerID, with the customerID for a new ticket??

[crythias]

Enable Company Support.

[nukeaut]

and how to enable this?
anywhere in the sysconf i guess?

[reneeb]

Add

Code: Select all

$Self->{CustomerUser}->{CustomerCompanySupport} = 1;

to your Kernel/Config.pm

[nukeaut]

hm.. and what should this be to effect?

I put a picture as attachement

[crythias]

no need to worry about that field. If the customer is chosen and is in the database, the customerID will fill.

[nukeaut]

aah I got it, but this generated a new problem..
here I have to enter a email-adress, isn't it possible to enter the companies' name?
the next problem is, what if I have companies with hundreds of users, do I have to create one customer for each?

[crythias]

what if I have companies with hundreds of users, do I have to create one customer for each?

"yes" or maybe or ...
For instance, if you are able to get a customer (user) list from a company, you can mass import: viewtopic.php?f=62&t=12410#p50584
or ldap or ...

here I have to enter a email-adress, isn't it possible to enter the companies' name?

Yes, but it will fill with the database user's customerid viewtopic.php?f=60&t=7531