No state for <state> found!

[jkimmel]

Hi,

I translated the ticket state names to Dutch. So New is now Nieuw and so on.
I don't know for sure if this is the cause but I receive these errors when an agent closes the ticket:

Code: Select all

Mon Feb 24 16:26:37 2014 error OTRS-CGI-59 No State for pending reminder found! 
Mon Feb 24 16:26:37 2014 error OTRS-CGI-59 No State for open found! 
Mon Feb 24 16:26:37 2014 error OTRS-CGI-59 No State for new found! 
Mon Feb 24 16:20:05 2014 notice OTRS-otrs.GenericAgent.pl-59 Use module (Kernel::System::GenericAgent::TriggerEscalationStartEvents) for Ticket (2014022459000039/9). 

When the agent logs off the same errors occur and the log shows this:

Code: Select all

Mon Feb 24 16:37:19 2014 error OTRS-CGI-59 No State for pending reminder found! 
Mon Feb 24 16:37:19 2014 error OTRS-CGI-59 No State for open found! 
Mon Feb 24 16:37:19 2014 error OTRS-CGI-59 No State for new found! 
Mon Feb 24 16:36:35 2014 notice OTRS-CGI-59 Removed SessionID O0iF2rK3sHOtHvnIYY1K7FcKVLisbz8X.

Everything looks to work fine. The ticket is closed anyway.

Is there something I have overlooked?

Regards,

Jasper Kimmel

[wurzel]

Hi,

you should use customized translation instead of changing original settings.
See /opt/otrs/Kernel/Language

or search sysconfig for original english wording and change it to your new settings.

Florian

[jkimmel]

thanks for your reply, Wurzel.

Are you sure ticket states are in these translation files?

[reneeb]

Yes, see https://github.com/OTRS/otrs/blob/rel-3 ... nl.pm#L641

[jkimmel]

Okay, thanks for that.

I changed them all back to English now. Now I receive these errors:
Tue Feb 25 16:24:54 2014 error OTRS-CGI-59 POP3S: Can't process mail, mail saved (/opt/otrs/var/spool/problem-email-c56759c5f581e310ec7d01aba812ca2f, report it on http://bugs.otrs.org/)!
Tue Feb 25 16:24:54 2014 error OTRS-CGI-59 No StateID for 'Nieuw'!

I found that "PostmasterDefaultState" in Core::PostMaster still has "Nieuw" as value. I tried to change it to "new" but it keeps reverting to "Nieuw" even when I click the Update button

Please, assist me on this one.

Regards,

Jasper

[jkimmel]

Solved it. I had changed the Config.pm on this also. My mistake.