[SOLVED] Upgrade 3.2.15 to 3.3.5 failed

[srenon]

Hello,

I'am trying to upgrade my OTRS installation and when i launched with otrs use the script scripts/DBUpdate-to-3.3.pl, it failed.

Previously i follow the sequence recommended by http://doc.otrs.org/3.3/en/html/upgrading.html

Code: Select all

Step 8 of 13: Migrate OTRSGenericStandardTemplates... done.

Step 9 of 13: Checking if ACL tables already exist... Check if ACL table exists.
ACL tables are present, no need to create them.
done.

Step 10 of 13: Uninstall Merged Feature Add-Ons... Can't locate object method "_PackageUninstallMerged" via package "Kernel::System::Package" at scripts/DBUpdate-to-3.3.pl line 914.
-bash-4.1$ 

Could you help me?

Thank you

[srenon]

My database is not InnoDB...

I think that is the problem...

[srenon]

My database is now InnoDb and the problem stil exist.

Could you help me?

Thansk

[jojo]

some of the files seem not to be replaced. is this an rpm or source based installation

@crytias: this is a part of the migration routine, no extra package

[srenon]

It is a rpm update on centos 6 os.

I don't understand what could be wrong.

[srenon]

Any idea?

[srenon]

Due to KIX4OTRS bad installed...

Upgrade KIX4OTRS manually, fixed the problem.