How to log mail sent?

[dolfiz]

Hi all,

I've got a client request about logging every mail sent by OTRS in a verbose way on a file. As I can see the OTRS log by default does not write information about mail sent successfuly. Is there an easy way to perform such action? I'm thinking about simple code addition in the proper perl file or something like this. Any suggestions?

As always, thank you for your support.
Luca

[crythias]

There's also a feature in OTRS
Edit Config Settings in Framework -> Core::Sendmail
SendmailBcc

[dolfiz]

There's also a feature in OTRS
Edit Config Settings in Framework -> Core::Sendmail
SendmailBcc

Nice point! It may be a good solution.

Thanks for the 1000th time crythias

[jojo]

the logfile does already logging each sent email

[dolfiz]

the logfile does already logging each sent email

Something like this:

Code: Select all

Feb 26 17:02:52 frmz-otrs OTRS-CGI-88[341]: [Info][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'gengis@khan.com' from 'OTRS System <otrs@localhost>'. HistoryType => SendAnswer, Subject => Re: [Ticket#2014022688000016] hfhgfh;

I was thinking about something more verbose. But the BCC solution should work for our requirement.