External Email Tickets

[Beeftoast]

I am setting up my first OTRS Helpdesk. I have been able to incorporate my active directory and email accounts. When I try to send an email from an external email it does not appear as a new ticket in the Queue view. I cannot see the email anywhere. What option or flag do I need to turn on to make external incomming emails be set as new tickets

[reneeb]

You have to create the cronjob to fetch the mails from the mail account http://doc.otrs.org/3.3/en/html/manual- ... l#cronjobs

[Beeftoast]

The cron job is working fine. It's taking all the mail. It's just not displaying emails from external domains

[crythias]

It's just not displaying emails from external domains

OTRS wouldn't know the difference unless you told it.

[Beeftoast]

Thanks. Maybe its a problem with my mail server then