Hi.
Does anyone know of a way I can flag / label a customer company or customer user so that support teams know if the account has support limits placed on them due to account issues?
The accounts team can then be happy knowing that if the customer calls into support the agents will be aware of the issues and follow the procedures that are in place.
Flag customer company as of concern.
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karlelliott
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crythias
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Re: Flag customer company as of concern.
Among other ways, make use of the Comment field of the customer or extend/alter the schema of the customer_user table and modify the CustomerUser Map to account for the new field.
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reneeb
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Re: Flag customer company as of concern.
You could add a column in the database and add that column in the "Map" in the Kernel/Config.pm
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karlelliott
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Re: Flag customer company as of concern.
Excellent.
Think I'll just use the comment field.
Any idea how I could change the colour to make it stand out more?
Some of my agents are a bit unobservant.
Think I'll just use the comment field.
Any idea how I could change the colour to make it stand out more?
Some of my agents are a bit unobservant.
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crythias
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Re: Flag customer company as of concern.
javascript css change could work...
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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