Allow a customer to view tickets of another customer

[Chakr]

Hi all,

We need to allow a customer to view another customer's tickets via the customer portal.
Is it possible to do it?

The only information we found about it was this one: http://doc.otrs.org/3.0/en/html/x2282.h ... mer-ids-db

Did any one tried it?

Is there another way (without changing the database structure) to do it?

Thx for your replies!
Ines

[crythias]

customers with the same customer_id can see each other's tickets in "Company Tickets"
viewtopic.php?f=60&t=7531

[Chakr]

Thx for the answer. But I was talking about the tickets from another company.

[crythias]

Thx for the answer. But I was talking about the tickets from another company.

I apologize for missing that part in your original post.

Is there another way (without changing the database structure) to do it?

No.