How to integrate SMS Notification in OTRS-3.3

williamrobert1983 · Post by **williamrobert1983** » 12 Mar 2014, 10:16

Hi all,

We are going to use SMS notification whenever the ticket create or change the state in OTRS.

Could you please share me if you have any sample code for the SMS integration with otrs.

Thanks lot!

William

reneeb · Post by **reneeb** » 12 Mar 2014, 10:38

This might be a solution: http://wiki.otterhub.org/index.php?titl ... ity_Module or an Email to SMS gateway.

williamrobert1983 · Post by **williamrobert1983** » 12 Mar 2014, 11:14

Thanks for your reply. Currently, we are using otrs-3.3.2 version. i could not install the package .

Any other solutions?

thanks,
William

wurzel · Post by **wurzel** » 12 Mar 2014, 11:37

Hi,

you could use e-mail to sms gateways and EventBasedNotifications.

Flo

kalyana1315 · Post by **kalyana1315** » 12 Mar 2014, 12:14

wurzel wrote:Hi,

you could use e-mail to sms gateways and EventBasedNotifications.

Flo

Hi wurzel,

some more details step share sms gateways and EventBasedNotifications ?

wurzel · Post by **wurzel** » 12 Mar 2014, 16:33

Hi,

built up your EventBased notifications in the Admin

And send your notifications to an (external) e-mailadress -> And this creates a SMS

http://en.wikipedia.org/wiki/SMS_gateway

Flo

Znuny Open Source Ticketsystem

How to integrate SMS Notification in OTRS-3.3

How to integrate SMS Notification in OTRS-3.3

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