Cannot edit/modify the newly created ticket?

[jayenho]

I have created a new ticket, but found out that the main content is with typo, nowhere i can find to edit or modify the ticket content, is this design what otrs intended to do so ? The only approach is to close it and newly create another one ?

[jojo]

articles can not be edited afterwards. This design is needed to provide revisional safety

[jayenho]

articles can not be edited afterwards. This design is needed to provide revisional safety

Thank you so much for prompt reply. And Simply speaking, i can treat the action "newly created ticket" as same as "send out a email", no email content can be edited afterwards, but can keep replying and adding note, am I right?

[crythias]

Yes.