[Solved] Hide the option "New email ticket"

Moderator: crythias

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Gonzalo
Znuny newbie
Posts: 75
Joined: 06 Nov 2013, 19:20
Znuny Version: 5.0.8
Real Name: Gonzalo

[Solved] Hide the option "New email ticket"

Post by Gonzalo »

Hi!

In my company we are not using the email ticket and we manage everything with the phone ticket. Is there any way to deactivate/hide/invalidate in the bar the option "New email ticket"

Thanks in advance.
Last edited by Gonzalo on 13 Mar 2014, 16:48, edited 2 times in total.
OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database

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OTRS 3.3.6 on Centos 6.0 with MySQL database
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crythias
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Re: Hide the option "New email ticket"

Post by crythias »

in moduleregistration you can uncheck it.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Gonzalo
Znuny newbie
Posts: 75
Joined: 06 Nov 2013, 19:20
Znuny Version: 5.0.8
Real Name: Gonzalo

Re: Hide the option "New email ticket"

Post by Gonzalo »

Thanks crythias!

There is several modules with the name ModuleRegistration.

So to be more specific the module is Ticket -> Frontend::Agent::ModuleRegistration and in this case I unckeck Frontend::Module###AgentTicketEmail
OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database

---------------------------------------------------------
OTRS 3.3.6 on Centos 6.0 with MySQL database
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