Using create template

Moderator: crythias

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neyz
Znuny newbie
Posts: 10
Joined: 29 Apr 2012, 17:32
Znuny Version: 3.1.4
Real Name: Alexandre NEY
Company: IVISION

Using create template

Post by neyz »

Hello,

using OTRS 3.3.4

I'm trying to use the new "create template" function. I entered some basic text and linked it to a queue.

When i try to use the template in the "new email" or "new phone" ticket i can select the template, i see the little "loading" circle but the text area in the body stays blank. The template text is not loaded.

If i change the template type to "reply" i can see the text in the "reply screen"

Any ideas ?

Thanks !
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