Conflicts error while installing ITSM Packeges

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sathisha
Znuny newbie
Posts: 22
Joined: 18 Oct 2013, 10:44
Znuny Version: 3.2.11
Real Name: Sathisha
Company: cisco

Conflicts error while installing ITSM Packeges

Post by sathisha »

I Installed OTRS of 3.2.11 and trying to install ITSM packages 3.2.94 and throwing this error

Please find the error below.
Help me in solving ,
Thanks in Advance

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Mar 13 23:07:48 2014 Message: Sorry, can't install/upgrade package, because the framework version required by the package (3.3.x;) does not match your Framework (3.2.3)! RemoteAddress: 10.123.184.137 RequestURI: /otrs/index.pl Traceback (30463): Module: Kernel::System::Package::_CheckFramework (v1.142) Line: 2228 Module: Kernel::System::Package::PackageInstall (v1.142) Line: 414 Module: Kernel::Modules::AdminPackageManager::_InstallHandling (v1.112) Line: 1482 Module: Kernel::Modules::AdminPackageManager::Run (v1.112) Line: 1048 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 864 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 44 Module: (eval) (v1.94) Line: 204 Module: ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
jojo
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Re: Conflicts error while installing ITSM Packeges

Post by jojo »

Open your eyes and read the error message carefully:
Sorry, can't install/upgrade package, because the framework version required by the package (3.3.x;) does not match your Framework (3.2.3)
The 3.2.9x version is the beta of the ITSM 3.3.!
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
sathisha
Znuny newbie
Posts: 22
Joined: 18 Oct 2013, 10:44
Znuny Version: 3.2.11
Real Name: Sathisha
Company: cisco

Re: Conflicts error while installing ITSM Packeges

Post by sathisha »

Hi,

Done with the ITSM Package installtion.
Here ITSM Package was recent version , so it was giving the error.
Installed ITSM package 3.2.2 and got worked

Thanks for the reply
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