Change ticket priority but not ownership?

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ceastman
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Change ticket priority but not ownership?

Post by ceastman »

How can a manager change priority of tickets but not change the ownership of the tickets?
crythias
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Re: Change ticket priority but not ownership?

Post by crythias »

add "priority" to "ViewNote" (SysConfig).
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ceastman
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Re: Change ticket priority but not ownership?

Post by ceastman »

In Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewNote -- I enabled
Ticket::Frontend::AgentTicketNote###Priority and
Ticket::Frontend::AgentTicketNote###PriorityDefault

but when I change priority of a ticket ownership changes to me, am I changing priority in the wrong way?

I open the ticket, select priority, enter some text into the text area, change the priority and then "submit"
crythias
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Re: Change ticket priority but not ownership?

Post by crythias »

I have not seen adding a note changing priority changed owner..
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Re: Change ticket priority but not ownership?

Post by skullz »

In Syconfig->viewnote, Put the "RequiredLock" function to NO
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