[SOLVED] Upgrade to 3.3.5

[skullz]

Hi,

i know this is not otrs issue, but i still got no clue..
when i try to execute ./DBUpdate-to-3.3.pl, the script require me to run it as otrs user..

i try run it as suggested by the script:

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su -c "./DBUpdate-to-3.3.pl" -s /bin/bash otrs
su : unknown login: /bin/bash

in /etc/passwd,

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otrs:*:1001:80:OTRS User:/opt/otrs:/usr/sbin/nologin

run it as below, then got permission denied

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su -m otrs -c “./DBUpdate-to-3.3.pl”

already run set permission file, the file system is still root:wheel..

any suggestion what i should do? thanks..

[wurzel]

Hi,

you could try to change the /usr/sbin/nologin

otrs:*:1001:80:OTRS User:/opt/otrs:/usr/sbin/nologin

to provide a shell to otrs user.


if nothing works, try to run it via root user. Should work.

In FreeBSD you need more of this otrs.SetPermissions.pl stuff I think

on my system a usr/local/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=www --otrs-group=www --web-group=www --admin-group=wheel /usr/local/otrs/

did it

Flo

[skullz]

Hi,

you could try to change the /usr/sbin/nologin

otrs:*:1001:80:OTRS User:/opt/otrs:/usr/sbin/nologin

to provide a shell to otrs user.


if nothing works, try to run it via root user. Should work.

In FreeBSD you need more of this otrs.SetPermissions.pl stuff I think

on my system a usr/local/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=www --otrs-group=www --web-group=www --admin-group=wheel /usr/local/otrs/

did it

Flo

yaahhh..got it...thanks

but for number 1, i just run the code as

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su -m otrs -c “./DBUpdate-to-3.3.pl”