From server A to server B

[Julius]

Hi
i need some advice on migrating from serverA to serverB
I 've been using otrs 3.2.10 on a ubuntu 12 server from some months. my issue is this server"A" is so small and now need to migrate to a new server"B"

i have tried this:
set up a new otrs system on the new server"B" (same version 3.2.10)**
**according to the instruccions
wget ftp://ftp.otrs.org/pub/otrs/otrs-3.2.10.tar.gz
tar –xzvf otrs-3.2.10.tar.gz
ln -s /opt/otrs-3.2.10 /opt/otrs
./bin/otrs.CheckModules.pl | grep Not
aptitude search libdatetime-perl libnet-dns-perl liblwp-useragent-determined-perl
aptitude install libdatetime-perl libnet-dns-perl liblwp-useragent-determined-perl

set the permissions

./bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=www-data --otrs-group=www-data --web-group=www-data /opt/otrs-3.2.10

link apache nd restart server

ln -s /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/sites-available/otrs.conf

"without running the INSTALLER.PL"

now from mysql on serverA:

mysqldump -u root -p otrs > resp_otrs.sql
copy on binary mode from server A to server B

from mysql on server B
create database otrs
import the resp_otrs.sql
file to otrs database
create user otrs and grant permissions

now tried log in of an agent (ndex.pl) and log in fails:
Session invalid. Please log in again.

from customer portal everything seems to work fine
log in successfully and see my created tickets from serverA

then i tried to follow the upgrade process skipping steps 9....
but no success

there's something i missing?

there's some procedure like the upgrade procedure but just for migrate the otrs system?

any help will be apreciated!

Saludos!
Julio

Julius
OTRS newbie

Mensajes: 5
Registrado: 03 Sep 2013, 12:32

[wurzel]

HI,

this invalid sessions sometimes are stored browser caches. From first glance you did all correctly.


Reset your browser (delete history, caches)

and try again.

Florian