My Queues not highlighted in Agent preferences.

[chaitanyacda]

Hi All,

Sorry to bother you again. I am fiddling with OTRS since some time and trying to get used to it before putting it into production.
I have an issue here.

I am using OTRS 3.1.3 on CentOS 64 bit with MySQL back end.

When I try to highlight a queue in My Queues section in agent preference, they don't get highlighted even after an entry in "personal_queues" table has been made. It is very difficult to know if an agent has selected particular queue in My Queues unless I check the entry in personal_queues table corresponding to the user.

Can anyone help me out here? Is this a bug? Is there something I am missing? Error in configuration? Missing file or option? Anything that you may think of?

[crythias]

If you're not in production, please at least go to 3.1.latest before rolling out. Or 3.2.latest then 3.3.latest so you're uptodate.

[chaitanyacda]

If you're not in production, please at least go to 3.1.latest before rolling out. Or 3.2.latest then 3.3.latest so you're uptodate.

I will try to but I do not think that at this point of time, I would be able to upgrade the release as we are almost in production. Do you think that this could be a bug? I have two installations of OTRS but I am facing this issue on only one of them.

[skullz]

Hi All,

Sorry to bother you again. I am fiddling with OTRS since some time and trying to get used to it before putting it into production.
I have an issue here.

I am using OTRS 3.1.3 on CentOS 64 bit with MySQL back end.

When I try to highlight a queue in My Queues section in agent preference, they don't get highlighted even after an entry in "personal_queues" table has been made. It is very difficult to know if an agent has selected particular queue in My Queues unless I check the entry in personal_queues table corresponding to the user.

Can anyone help me out here? Is this a bug? Is there something I am missing? Error in configuration? Missing file or option? Anything that you may think of?

try /opt/otrs/bin/otrs.DeleteCache.pl, also delete your browser cache or use another browser..
not sure it will work or not..

[chaitanyacda]

Great... deleting the cache and using other browser worked. Thanks a lot.... Appreciate your help.