Hi,
can i somehow configure that ticket in a specific queue are closed after a specific time period.
The reason for this request is that tickets in this specific queue need to be solved in 1 day or else the "Issue" is not an issue anymore.
Thanks
Timing Auto Close tickets in specific queue - SOLVED
Moderator: crythias
Timing Auto Close tickets in specific queue - SOLVED
Last edited by maayanay on 24 Mar 2014, 13:48, edited 1 time in total.
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reneeb
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Re: Timing Auto Close tickets in specific queue
You can use a GenericAgent http://doc.otrs.org/3.3/en/html/adminis ... nericagent
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