Process ticket notifications at each stage

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xax0
Znuny newbie
Posts: 41
Joined: 01 Nov 2013, 10:46
Znuny Version: 3.3 beta4

Process ticket notifications at each stage

Post by xax0 »

Hello there,
I am trying to tackle the following showstopper i encountered - sending notifications to a members of a group of customer users, on certain stages of my Process Ticket.

I setup a filter in the Notifications (events) as shown on the attached picture and I make sure that filters and triggers are correct. However, I receive notification only to the agent/customer account i've opened the case with.

Anyone encountered the same issue?

Thanks.
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OTRS 3.3.6 with ITSM 3.3.6 running on CentOS 6.4, PostgreSQL 9.x
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xax0
Znuny newbie
Posts: 41
Joined: 01 Nov 2013, 10:46
Znuny Version: 3.3 beta4

Re: Process ticket notifications at each stage

Post by xax0 »

Hello anyone?
OTRS 3.3.6 with ITSM 3.3.6 running on CentOS 6.4, PostgreSQL 9.x
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