[SOLVED]Disable SLA in agent's interface

[ThomasPL10]

Hello

I'm using OTRS 3.3.4.
I'd like to know is it possible to erase a SLA field from these popup windows which pop up when agent is servicing the ticket for example when he is adding a "Note". Company doesn't use SLA functionality. I looked at SysConfig but in Frontend::Agent::ViewNote there is only "SLAMandatory" option. Even when I unclick this option, SLA field is still visible when I'm creating a Note.

[crythias]

Yes. Edit the dtl to remove the SLA entry.

[ThomasPL10]

I forgot to mention, that I wouldn't like to change the code. Is there any native option?

[crythias]

no.
Kernel/Modules/AgentTicketActionComon.pm says:

If SLAMandatory then use SLAMandatory block else use SLA block.

Code: Select all

<!-- dtl:block:SLA -->
                <label for="SLAID">$Text{"Service Level Agreement"}:</label>
                <div class="Field">
                    $Data{"SLAStrg"}
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
    $('#SLAID').bind('change', function (Event) {
        Core.AJAX.FormUpdate($('#Compose'), 'AJAXUpdate', 'SLAID', [ 'TypeID', 'ServiceID', 'NewOwnerID', 'OldOwnerID', 'NewResponsibleID', 'NewStateID', 'NewPriorityID' $Data{"DynamicFieldNamesStrg"} ]);
    });
//]]></script>
<!--dtl:js_on_document_complete-->
                </div>
                <div class="Clear"></div>
<!-- dtl:block:SLA -->

[ThomasPL10]

Ok, thank you!