SOAP Link Tickets

[Teamghost]

Hi,

I can successfully create Tickets with PHP and SOAP. But with the update OTRS 3.0 to 3.3 I cannot link tickets anymore?!?

Can somebody help? Here some code (I've tried a lot - but nothing is working...)

Code: Select all

OTRS 3.0

    $linkid = $client->__soapCall("Dispatch", 
      array($otrsUser, $otrsPwd, "LinkObject", "LinkAdd",
      "SourceObject"      , 'Ticket',
      "SourceKey"         , $ticket,
      "TargetObject"      , 'Ticket',
      "TargetKey"         , $ParentId,
      "Type"              , 'Normal',
      "State"             , 'Valid',
      "UserID"            , $userId
    ));

OTRS 3.3

        $client->__soapCall('TicketSlaveLinkAdd', array(
        new SoapParam($otrsUser, "UserLogin"),
        new SoapParam($otrsPwd, "Password"),
        new SoapParam(array(
		    'SourceObject' => 'Ticket',
		    'SourceKey'    => $TicketID,
		    'TargetObject' => 'Ticket',
		    'TargetKey'    => $ParentId,
		    'Type'         => 'Normal',
		    'State'        => 'Valid',
		    'UserID'       => $userId,
		), 'Ticket'),
		));

[jojo]

which URL is used for the SOAP Call to OTRS?

[Teamghost]

'location' => "https://myaddress/otrs/nph-genericinter ... Connector/",
'uri' => "http://www.otrs.org/TicketConnector/",

[jojo]

this interface has no connector/function for linking tickets

we can develop this functionality as a custom development if needed

[Teamghost]

^_^

I'll use the database.

Thanks for replying.

[jojo]

Never write directly to the database!

[MikhailY]

Hello! Any news on this issue? Is there any way to link tickets to each other by remote system?
Thanks