[SOLVED] Link to Customer Panel

[baldassare]

Hi,
I am developing an application that uses SOAP calls for customer creation and for ticket creation. That application also shows the ticket list opened by the customer and other information (such as date, time, ticket number etc).
Is possible to generate a link that open the customer page and authenticate him automatically?

Thanks in advance
BG

[jojo]

you can get this information via SOAP

[baldassare]

Thank you..can you be more specific?
What SOAP call I have to use?

[ThorstenEckel]

Hi baldassare,

you can use the SessionCreate ( see # Kernel/GenericInterface/Operation/Session/SessionCreate.pm ) backend functionality of the GenericInterface. You have to configure a Provider that uses that backend. After that you can send the following data to the Provider:

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            UserLogin         => 'Agent1',
            CustomerUserLogin => 'Customer1',       # optional, provide UserLogin or CustomerUserLogin
            Password          => 'some password',   # plain text password

that will return a session id:

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            SessionID => $SessionID,

With this session id you can call the customer.pl of your OTRS instance. You need to give the right session parameter name and the value, for instance:

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https://your.otrs.tld/otrs/customer.pl?OTRSCustomerInterface=*generated session id*

The name of the session id parameter can be found in the SysConfig 'CustomerPanelSessionName'.

With that the customer user will be automaticall logged in.

[baldassare]

Thank you for your help,
using "CreateSessionID" I receive an ID and I can see from admin backend the session created. When I click on the link generated as you suggest

echo "<a href='http://xxxxxxxx/otrs/customer.pl?OTRSCustomerInterface=" . $SessionID . "'>test</a>";

the page opened is the login page with the message "Session not valid, please login". The session listed in the admin backend show 2 empty fields on the session created ( the empty fields are type and user ), that's weird because with CreateSessionID I pass the fields requested.

Any suggest?

Thanks
BG

[baldassare]

Hi everybody,
I solved my problem.
I was creating the session with the API method CreateSessionID passing UserLogin and UserEmail but, generating a link like this (PHP language)

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echo "<a href='http://xxxxxxxxxxx/otrs/customer.pl?OTRSCustomerInterface=" . $SessionID . ";Action=CustomerTicketOverview;Subaction=MyTickets'>test</a>";

($SessionID was returned by CreateSessionID API call) and clicking on it, the page opened return the message error "Session expired. Please login". I search on the API list (they are not very well documented imho ) and found the API method UpdateSessionID that need as parameters the SessionID (returned by CreateSessionID) and key / value of the parameter that you want to update. The parameter to update for make a valid session was UserSessionStart with a current $time.

I use API through SOAP so my metho call was something like this:

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$client->__soapCall("Dispatch",
			array($otrs_soap_username, $otrs_soap_password,
			"SessionObject",     "UpdateSessionID",
			"SessionID", $SessionID,
			"Key",         "UserSessionStart",
			"Value", 	     $Time
		)); 

I hope this help.

Have a nice day
BG