Possibility to create a new button functionality

Gunjan · Post by **Gunjan** » 28 Mar 2014, 09:28

Hi,

i want to create a new button on Header that should be function like when agent clicks on this button, Delete command should run. Is it possible to do so? If yes, how?

Thanks
Gunjan

jojo · Post by **jojo** » 28 Mar 2014, 09:32

Tickets can not be deleted from agent interface!

- Move the Ticket to a predefined Queue
- Generic Agent to delete tickets in this queue

Gunjan · Post by **Gunjan** » 28 Mar 2014, 09:39

i don't want to delete tickets. I just want to run DeleteCache.pl command.

jojo · Post by **jojo** » 28 Mar 2014, 10:01

Caches should not be deleted manually or on a regulary base. only a admin should do so after config changes which need rebuild of caches

Gunjan · Post by **Gunjan** » 28 Mar 2014, 10:23

okay. Is there any possibility to do this for admin only??

jojo · Post by **jojo** » 28 Mar 2014, 10:34

no, only via CLI

Gunjan · Post by **Gunjan** » 28 Mar 2014, 10:44

okay thank you

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Possibility to create a new button functionality

Possibility to create a new button functionality

Re: Possibility to create a new button functionality

Re: Possibility to create a new button functionality

Re: Possibility to create a new button functionality

Re: Possibility to create a new button functionality

Re: Possibility to create a new button functionality

Re: Possibility to create a new button functionality