Hi,
I've upgraded from 2.4.7 to 3.3.5 version. All works well except of incoming emails. I use Freebsd 9.1 with apache22, qmail+vpopmail. I have set the following permissions:
otrs user/group: otrs
web user/group: www
admin user/group: root/wheel
I use maildrop filtering with pipe to otrs.Postmaster.pl file. Upon incoming email I have the following error in qmail log file:
deferral: /usr/local/otrs/bin/otrs.PostMaster.pl:_Permission_denied//usr/local/bin/maildrop:_Unable_to_filter_message./
How do I can fix that problem? Thanks in advance.
permission issue
Moderator: crythias
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crythias
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Re: permission issue
This is not an OTRS problem.
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Re: permission issue
The fact is after upgrading to the latest version otrs it can't receive emails. There is no any info about how to fix the security problem. I'm looking for a way to fix the problem.crythias wrote:This is not an OTRS problem.
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crythias
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Re: permission issue
Permission denied is ... permission denied. search which, admittedly, doesn't say much, but basically, whatever is being called doesn't have appropriate permissions.
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crythias
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Re: permission issue
more to the point... what would be the command line to make it work in the first place?
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Re: permission issue
I have removed maildrop filtering. However, still no success.
I put the following line only:
| /usr/local/otrs/bin/otrs.PostMaster.pl
Now the error line is:
/usr/local/otrs/bin/otrs.PostMaster.pl:_Permission_denied/
When I try to access that file as vpopmail user by
#su -m vpopmail -c "ls -l /usr/local/otrs/bin/otrs.PostMaster.pl"
-rwxrwx--- 1 otrs www 4080 Mar 25 07:45 /usr/local/otrs/bin/otrs.PostMaster.pl
there is no problem.
I found one solution. Instead of otrs user 'otrs' I set it to 'vpopmail'. Emails are accepted until I change some settings through SysConfig. After that both files ZZZAAuto.pm and ZZZAuto.pm are set to user www and group www, so, Postmaster is unable to access them.
I put the following line only:
| /usr/local/otrs/bin/otrs.PostMaster.pl
Now the error line is:
/usr/local/otrs/bin/otrs.PostMaster.pl:_Permission_denied/
When I try to access that file as vpopmail user by
#su -m vpopmail -c "ls -l /usr/local/otrs/bin/otrs.PostMaster.pl"
-rwxrwx--- 1 otrs www 4080 Mar 25 07:45 /usr/local/otrs/bin/otrs.PostMaster.pl
there is no problem.
I found one solution. Instead of otrs user 'otrs' I set it to 'vpopmail'. Emails are accepted until I change some settings through SysConfig. After that both files ZZZAAuto.pm and ZZZAuto.pm are set to user www and group www, so, Postmaster is unable to access them.
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crythias
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Re: permission issue
add vpopmail to www group?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: permission issue
Sure, it's therecrythias wrote:add vpopmail to www group?
Re: permission issue
Another problem with cache files. Postmaster can't access some files because they have 660 permission and user is www or otrs.
Error message:
ERROR:_OTRS-otrs.PostMaster.pl-10_Perl:_5.14.2_OS:_freebsd_Time:_Tue_Mar_25_12:11:02_2014//_Message:_Can't_write_'/usr/local/otrs-3.3.5/var/tmp/CacheFileStorable/DynamicField/6/7/6732332f2164b22a374a2cd7c080aea3':_Permission_denied
Really big headache...
Error message:
ERROR:_OTRS-otrs.PostMaster.pl-10_Perl:_5.14.2_OS:_freebsd_Time:_Tue_Mar_25_12:11:02_2014//_Message:_Can't_write_'/usr/local/otrs-3.3.5/var/tmp/CacheFileStorable/DynamicField/6/7/6732332f2164b22a374a2cd7c080aea3':_Permission_denied
Really big headache...
Last edited by boosten on 25 Mar 2014, 18:32, edited 1 time in total.
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crythias
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Re: permission issue
Postmaster would have access to the things it is group member of.
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Re: permission issue
Unfortunately, it's not. I found that qmail service sets privilege to vpomail user and its group only. So, any sub-program, like maildrop, runs under vpopmail uid/gid only, Because of that, it can't run PostMaster.pl script. Of course, it's not a problem with otrs. However, current permissions doesn't allow to use postmaster. ;(crythias wrote:Postmaster would have access to the things it is group member of.