Prevent move to a queue

[Krakus]

Hello,

I would like some agents to be prevented to move tickets to some specific queues. I did not find ant way to do that. Does anybody have a solution to that?

Thanks,

Greg

[jojo]

Permissions....

[KimmoJ]

First create groups and queues, then create a role that is appropriate (ie, if you have a support queue, you create a support - or support-staff - role). You then edit the role-group relationship so that the role has MOVE_INTO permission checked for only the groups you want the "support-staff" role to be able to move tickets into. The role should probably have (almost) everything checked for the support group in this example, though.

New staff you add after that can just be linked to a specific role and they get the right settings.

[Krakus]

Thank you very much, this is exactly what I wanted. I know understand better the groups and its utility